You always have a 14-day right of withdrawal from you receiving your order. The item must be returned in its original packaging and shipping box. Upon return, you must fill out and attach the return form. Download the form under point 2. Note that if you choose to return an item, you must pay for the return yourself.
If the reason for your return is solely a complaint due to errors / defects / damages, contact us by email with photos of the product as you received the item.
2. Return form
In the form, write a description of the item (s), including the item number / SKU and the size of the item (s) you wish to return. Note that it is not possible to exchange in another item.
Download the return form here, or by clicking on the PDF icon on the left side. Print the return form and fill in the information. The form is attached to your return of the item (s).
3. Send the package
Before sending the package in return, check that you have packed the consignment in the original packaging from Witchfamily, and that the goods are unopened and in their original packaging, if you use the right of withdrawal.
Witchfamily v/Alvee AS
If you are not satisfied with the items you bought from us on our website, you have the right to return them within 14 days. The customer is responsible for the payment of the return. Refund of returned item will take place as soon as possible after we have received and registered the return.